CVS in Beecher, IL Open now

Reviews about CVS

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  November 14, 2019, by Barbara Donovan
  I really miss Doc's. They never bothered me or threatened to not fill my RX. They didn't hound me or my doctor about putting me on a generic so they could make more money. They didn't change my name brand RX over to a generic behind my back. Doc's was wonderful and the staff was always friendly...I miss them dearly. So, CVS took over 5 months ago and I've been dealing with their BS ever since, until today. After today, I will never go back. Here's the events that took place, but some background first. I have HBP and my DR started me on one, then two, then three meds. I had awful side effects, which seems to be a problem for me no matter what. I went down to just the one and it works well enough. The med is newer with very few side effects but is costly and there is no generic for it. Side note, their are plenty of "generic" meds that do what this does but I would not be able to tolerate them. So skip forward 6 years...I've been taking this one RX and never had a problem with our local pharmacies, all's good. Then one day I notice a CVS banner on the Doc's building, um, okay. I go in to get my RX filled and knew it would take some time but over 30 minutes just to get them to update my file? I go to pick it up and get bombarded with questions I answered earlier about why I don't get the generic. Finally I leave and think everything has been handled. Every month since it's been nothing but a hassle. Two months ago I went in on a Saturday and am told that they will not fill it. That I have to get my doctor to change it to a generic...so this is on a Saturday and I am out of pills...but they expect me to wait until Monday morning to call and make this change and then another couple of days until the order is filled. I tell them once again why I don't take a generic and mind you I am paying for this out of my own pocket. They get my RX but are not happy about it...wonderful customer service they've got there. Last month more of the same and then out of the blue I get a call from their corp office about my prescriptions. I thought we were getting this cleared up but I became concerned when she mentioned the other two generic drugs that I no longer took...it had been 6 years. I explained to her about why I only wanted the name brand and that I didn't mind paying over $100.00 a month for it since it worked for me. I really thought she understood and that this would no longer be an issue every month...boy was I wrong. Walked into CVS today and low and behold, they changed my RX over to a generic without telling me. I blew a fuse! So they called my doctor and had them change me to the generic that I didn't want and that they never prescribed for me. Then the pharmacist tells me that it was my doctor that called in the change without my knowledge...um, no it wasn't. It was their corp office hounding my doctor to change me over to the generic so they could make money. You see, they don't make any, or at least not nearly as much on my self pay RX verses the generic drugs. The cashier even told me that it was CVS that initiated the change. After 20 minutes I got my proper RX and left...I will not be back.